Shipping & Delivery
Where We Ship
We currently ship throughout the United States.
At this time, we do not offer international shipping, but we’re always working toward expanding access in a thoughtful way.
Processing Time
Please allow 3-5 business days for your order to be shipped. During sales, holidays, or product launches, processing may take a little longer, but we’ll always do our best to keep things moving. We appreciate your patience!
Orders placed on weekends or holidays begin processing the next business day.
Shipping Methods & Timing
We ship from Washington State and ship all orders via USPS.
Shipping carriers may experience delays, so we cannot guarantee delivery times once the package leaves our hands.
Please refer to your order confirmation email for your estimated shipping timeline.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 business days of receiving your shipping confirmation email, please contact us at hello@orangemoonbathco.com with your name and order number, and we will look into it for you.
Shipping Rates
We offer a flat rate shipping fee of $9 for all orders under $75.
We offer free shipping for all orders over $75.
Combining orders
To ensure efficient processing and shipping, each order is handled and prepared for shipment individually. Separate orders cannot be combined into one shipment after they have been placed.
Adding or removing items from an order
We are unable to modify your order after it has been placed. If you need to make changes, please place a new order and email hello@orangemoonbathco.com to cancel your existing order.
Canceling an order
If you need to cancel your entire order, please reply to your order confirmation email or email hello@orangemoonbathco.com as soon as possible with your name and order number. Please note: We are unable to remove individual items from your order.
Sustainability Note
We ship all orders from Washington State and choose ground shipping whenever possible to reduce our environmental impact. We use recyclable and minimal packaging, balancing protection with a gentler footprint.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package all the way to your door.
Lost or Delayed Packages
If your package appears delayed or marked as delivered but hasn’t arrived, we recommend waiting 24–48 hours, as carriers sometimes mark deliveries early.
Still no luck? Reach out to us at hello@orangemoonbathco.com, and we’ll help track things down.
Incorrect Addresses
Please double-check your shipping address at checkout.
Orange Moon is not responsible for orders shipped to incorrectly entered addresses, but if you catch a mistake quickly, email us and we’ll do our best to help before it ships.
Returns & refunds
To read our Shop Terms & Conditions, including information about returns, please click here.
Questions
If you have any questions about shipping, timing, or delivery, email us at hello@orangemoonbathco.com. We’re a small team, but we care deeply about getting your order to you smoothly.